Frequently Asked Questions & Helpful Info
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Open Play is an opportunity for children ages 0-6 to explore and enjoy the playspace at Coastal Kids on your own schedule! Play is offered in 2-hour blocks. Weekdays are flexible and reservations are not required, while weekends and holidays do require advanced reservations for a specific timeframe.
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Open Play 2-hour sessions are $23 for the first child, and $15 for each additional child. Babies 0-12 months (with no siblings) are always $15, and infants under 6 months are free with a paid sibling. For additional savings, please consider purchasing one of our 10-Play Pass cards (punch card) or a Monthly Unlimited Membership!
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Adults are required to actively supervise their children at all times, and an adult must be physically present onsite while their child is playing (no drop-offs). Adults must ensure the safety of their children while playing. To ensure the safety of all guests, no roughhousing will be permitted. Please adhere to our Safe & Healthy Play policies while visiting our space.
All guests, including adults, must sign a liability waiver before entering the play space.
All guests (children & adults) must wear socks inside the playspace. Children’s socks must be grip socks. If socks are forgotten at home, CKP has some available for purchase at the front desk.
Food and drink must remain in the party table area; it is not allowed beyond the half-wall and entry gate.
For the health and safety of all guests, children OR adults with frequent coughing, sneezing, or runny noses with green mucus to remain home until they are feeling better and symptoms have subsided. Children with fevers, vomiting or diarrhea are not permitted in the space until they have been illness free for 48 hours.
CKP reserves the right to deny entry if someone in your party shows signs of visible illness. If your child is not feeling well, please contact CKP and we will be happy to reschedule your play session to another day within a 30-day window!
For the enjoyment of all guests, CKP does not allow birthday celebrations during open play hours. This includes cake, gifts, balloons, etc. While we would love to celebrate with you, these “extras” take away from other guests’ experience. If you are interested in celebrating a party with us at CKP, please contact us or book through our website!
We know potty training is tough! If your little one is not fully potty trained yet, please use a diaper or pull-up when visiting CKP. We reserve the right to charge a $100 cleaning fee if an accident occurs in our play space.
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No! For 2-hour open play sessions, the first child is $23. We do offer a sibling discount for additional children ($15/each additional child, including babies 6-12 months). For additional savings, we offer 10-Play Pass ‘punch cards’ with no date restrictions or expiration dates. Planning to come regularly? Consider becoming a Monthly Unlimited Member!
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At Coastal Kids Playspace, your child’s health is incredibly important to us. We have numerous cleaning and sanitation procedures in place for the safety of our guests, but we also need our clients to do a “wellness check” prior to visiting the space. Similar to daycare or preschool, we ask that children (or adults) with frequent coughing, sneezing, or runny noses with green mucus to remain home until they are feeling better and symptoms have subsided. Children with fevers, vomiting or diarrhea are not permitted in the space until they have been illness free for 48 hours.
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Yes, for safety we are a sock facility (adults and children). For children, grippy socks are required. If anyone forgets socks, we have some available for purchase at the front desk for a nominal fee ($3 children, $5 adults).
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Open Play Sessions
Open play passes are non-refundable. However, in the case of illness or emergency, we do offer a one-time complimentary reschedule within 30 days of the original booking. If you need to reschedule your play session, please email us atmaggie@coastalkidsplayspace.com
at least 1 hour prior to the start of your reserved play time. If we do not receive an email at least 1 hour prior, we cannot guarantee a reschedule of your pre-paid session.
Memberships
Memberships are non-refundable. They may be canceled or paused anytime after the 60-day intro period. Memberships must be canceled/paused prior to the next billing date, or you will be billed for an additional month. To cancel, please send an email tomaggie@coastalkidsplayspace.com
Members may walk in during open business hours OR for a guaranteed space, make a reservation ahead of time! For members who choose to reserve an open play session in advance, if you need to reschedule due to illness or emergency please contact us at least 1 hour prior to the start of your reserved time slot. This way we can open up your space for another family who may be able to make it. If members continually book a time and “no show,” we will assess a $10/child “no show” fee on top of the monthly membership charge.
Birthday Parties
Birthday Parties are non-refundable; however, in case of illness or emergency we will honor a one-time reschedule within 6 months of the original party date (scheduling based on availability). In order to be eligible for an emergency reschedule, please notify Coastal Kids Playspace at least 24 hours before the party start time by emailing us atmaggie@coastalkidsplayspace.com
If additional rescheduling is needed beyond the first complimentary time, payment must be made in full.
Classes
Classes are offered on an ongoing and drop-in basis—we highly encourage pre-registration due to capacity limits, but walk-ins are also welcome (space permitting)!
Classes can be paid for at the single drop-in rate, or for the best savings, purchase a class pack (offered in sets of 5, 10, or 20). Class packs never expire & can be used for multiple kiddos in the same family!
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Memberships are good for unlimited weekday play (Monday-Friday, excluding weekends or weekday holidays). Usually weekdays do not require a reservation, but if you like to come during a busier time or just want to make sure there is space, we encourage a reservation or a call ahead!
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To register for a class, visit the “Classes” page on our website and click the link to “Register.”
Single drop-in class passes are available, but for the best savings we recommend purchasing one of our class packs for the best savings (5, 10, or 20 packs). Classes are offered on a continuous basis, so you can come when it works for you and not be charged when it doesn’t (ex. family vacations, illness, etc). For capacity purposes, we do ask that you try to register online at least 24 hours prior to the class you would like to take!
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Yes! Outside food and drinks are able to be enjoyed in our party table area; once you cross through the gate to the playspace, food and drinks are not permitted and must remain in the cubbies near the front desk.
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We offer parents a self-serve beverage bar including coffee, hot chocolate, and water free of charge. Children receive a token upon entering the space, and can “purchase” a snack or sticker on their way out at the end of their play session! If you will require additional snacks/food during your session, we encourage you to bring extras with as we do not have a cafe or food service for purchase.
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Yes! We have a “nursing nook” that has a comfy chair, extra changing table, and privacy curtain for moms who need to utilize it during their visit with us.
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Weekdays
Reservations are encouraged but not required. You may walk in (space permitting–we always encourage a call ahead just to be sure!).
Weekends & Holidays
Reservations ARE required for specific 2-hour timed sessions (ex. 8:30-10:30am, 10:30-12:30pm). Because of our small-format playspace, we must be mindful of our total capacity in the building for fire and safety codes, so we thank you in advance for your assistance.
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Due to capacity limits in our smaller play space, as well as the inclusive design with infant engagement in mind, we do charge for infants. Babies 0-12 months who are playing unaccompanied (no siblings) are offered our discounted admission of $15. If they are attending with an older paid sibling, babies 0-6 months are free & 6-12 months are available at our discounted $15 price.
For our littlest babies, we offer a safe and engaging gated “rollers and crawlers” area for ages 0-18 months. We also have Baby Bjorn bouncers and infant play mats available, as well as books and toys specifically for infants so they may join in on the fun.
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Yes! We welcome all ages in the playspace, provided they are able to play safely and respectfully with the smaller children.
Due to capacity limits, children up to 10 years old will need a paid regular admission to the space.
Additionally, any older children OR extra adults who would like to attend a play session will need a reservation under the “Additional Adult” booking link for the discounted price of $10. This is due to capacity limits in our space; we thank you for your understanding.